Two discussion replies
Pharmacy plays a significant role in the healthcare organization by providing clinical care and improving operational efficiencies (Langabeer II & Helton, 2021). Operational efficiencies include drug management, where pharmacists are critical to continuity care and support patients who have chronic and mental illnesses ( Kehrer et al., 2013).
The modern-day systems and technology, IT systems allow pharmacists to store records such as patient information, electronic prescribing, dispensing medication and monitoring systems to ensure efficacy and safety of medication for patients (Goundrey-Smith, 2014). Electronic prescribing is the automation of medication prescription. Providers can submit patients’ medications online that eliminate errors. Medication dispensing systems have the purpose of storing, distributing, and tracking medications. These systems allow health professionals to administer medication to patients on time and track medications for inventory. The automated systems can also be integrated with other databases to accurately account for patient admission and discharge systems (Grissinger, 2012). The automatic dispensing system also eliminates more errors than the manual filling of drugs. To keep medication safe, there are medication systems health professionals use that is connected to an alert system where medicine has to be scanned to ensure accuracy. It also tracks who received the medication as well. If you have walked the halls in a hospital, you may see the nurses with either a medication cart or a room where they have to scan their badges and input the patient’s name in order to get the medications the patient needs. This process tracks the medicines for the patient and aids in inventory and shows you who had access to the medication at certain times and the reason why.
There is also the operational management where pharmacists’ performances are measured by cycle time, cost per dose, and percent of inaccurate quantities or orders. Cycle time is considered from the time the order is placed to the fulfillment of the medication. Costs per dose are tracked to keep up with costs to ensure it decreases over time. The percentage of inaccurate orders/doses is the monitoring of how many errors have occurred and proper orders that represent quality. The total days of inventory on hand are self-explanatory as it tracks the inventory balance along with the daily operating expenses ( Lanagabeer II & Helton, 2021). 1 Corinthians 14:40 says, But all things should be done decently and in order. Streamlining medication allows more time to handle other patient care tasks such as communicating with the patient and their healthcare team to better understand ways to help (Brown, 2019).
In this week’s discussion post, I will be focusing on forecasting and supply chain management. I will be discussing what role a pharmacy plays in operations management as well as how modern-day systems and technology streamline pharmacy operations. The Bible states in 2 Corinthians 9:10, “He who supplies seed to the sower and bread for food will supply and multiply your seed for sowing and increase the harvest of your righteousness.” This relates to the discussion because in each level of a health care organization, there must be a supplier and a consumer and each level relies on one another for support. In order to discuss the role pharmacy plays in operation management, we must first be able to understand the definition of forecasting and supply chain management. Forecasting is a projection or estimate of future demand and can be created using a variety o qualitative and quantitative methods (Langabeer & Helton, 2020, p. 287). A supply chain management is the oversight of supply and demand across an organization including procurement, storage, transportation, and logistics (Langabeer & Helton, 2020, p. 207). Supply chain management also includes coordination and collaboration with channel partners which can be suppliers, intermediaries, third party service providers, and customers (Langabeer & Helton, 2020, p. 207). Supply chain management is focused on an end to end integration of business process and systems, conversion of goods and services into a deliverable or final product that can be consumed or utilized, integrated logistical management of materials, information, and cash, and processes that define boundaries and stretch beyond traditional departments, form producers to consumers (Langabeer & Helton, 2020, p. 207). Logistics is often used along with the term supply chain management and the primary focus is to reduce costs through the chain through reductions in inventory holding costs, and to improve customer satisfaction downstream toward the consumers or user of goods and services (Langabeer & Helton, 2020, p. 207). In regards to pharmacy’s role in operations management, they must follow the supply chain management in order to fulfill the needs of the consumers. An article discusses an analytical framework for improving operations and service management in the retail pharmacy industry (Zhan et al., 2021). A large amount of user-generated content on social media can be captured and analyzed to help organizations gain insights into market requirements and enhance business intelligence (Zhan et al., 2021). The study was aimed to use social media and highlight the most discussed topics by consumers, identify the key areas for improvement based on the most negative comments received, and to determine the connections amongst the important concepts and enhance customer loyalty by adding values to consumers (Zhan et al., 2021). The article also explains that it found the most issues with marketing, customer service, and product within the three different retail pharmacies (Zhan et al., 2021). It also determined the relationships amongst the important concepts discussed by consumers and the analysis generates insights into the use of social media for supporting pharmacy organizations in developing their social media strategies as well as improving their operations and service quality (Zhan et al., 2021). Another article studied health care operations management in order to identify key dimensions of health care operations and suggest areas for future research (Jha et al., 2016). It identified six major themes namely service quality, service operation strategy, information technology, service scheduling, service performance, and other elements (Jha et al., 2016). The study found that a large proportion of empirical studies in the area of healthcare operations management have been conducted in developed nations and require more research for underdeveloped nations (Jha et al., 2016).
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