Why are metrics and SLAs important in a cloud computing and virtualization solution?

In chapter 16 of your textbook, the author describes various service quality metrics and service level agreements (SLA). Why are metrics and SLAs important in a cloud computing and virtualization solution? Would you expect SLA quality of service (QoS) guarantees to be different in a cloud solution versus an on-premise solution? How would they differ and why?
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Why are metrics and SLAs important in a cloud computing and virtualization solution

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