Topic: Communication Theories and Skills

Listening involves multiple factors beyond verbal understanding.

Describe 6 different types of nonverbal communication that increase a participant’s understanding of information during a conversation.
Provide examples with each type of behavior (e.g., eye movement such as eye-rolling).
Explain the importance of nonverbal communication to the listener.
Explain a time when you have observed both negative and positive body language on the job.
Which do you think is more important, verbal or nonverbal communication?

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