Identify an organization that could benefit from the application of the I/O Model of Above-Average Returns.

1. Identify an organization that could benefit from the application of the I/O Model of Above-Average Returns. (Do not use Amazon or Walmart)
2. From the Zappos video, analyze the role that customer service plays in business and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service experience. Evaluate how operations and management activities impact the management of goods and services that Zappos provides. See the video at https://www.youtube.com/watch?v=tFyW5s_7ZWc.

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Identify an organization that could benefit from the application of the I/O Model of Above-Average Returns.

APA

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