Fundamentals of IT ( Task 6)


Watch the video from start to end “Email Marketing Basics” with John Arnold.

Click Here for the Video
The entire video series is approximately 1 hour in length.
Log in in with your Stratford credentials
Save your “Certificate of Completion” for uploading in Lesson 6 area.

Read the Article, “Watch Your Tone: Email Etiquette for Business”. This video will help you to complete Module 6 assignment.

Click Here for the Article

As the manager of a small flower shop, you have just received an email from a customer that is quite negative. Your task is respond to the customer via email in using professional business etiquette.

Use the article, “Watch Your Tone: Email Etiquette for Business” to help you.
Upload your work as a Word Document to Moodle.



Solution Preview

Hallo Amanda,

Thank you so much for sharing your thoughts. We are sorry that you had to undergo a negative experience with our products. Our goal has been to provide our customers with total satisfaction coupled with a positive experience.

(281 words)

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