Mod 3 assignment
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Module 03 Assignment – Customer Service and Diversity Awareness
Identify and discuss a specific customer service diversity situation/scenario (excluding language barriers) that you may encounter while working in your desired healthcare profession. This situation should be an interaction with a patient. For example, a patient is refusing treatment due to their religious beliefs and may be jeopardizing their health because of it.
In 1-2 pages, discuss the following:
Identified a specific customer service diversity situation/scenario within your desired healthcare profession and the variables associated with it.
Complications/obstacles that could arise to affect the customer service experience of the patient.
Resources, techniques, and/or processes to overcome these complications/obstacles to providing superior customer service.
Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.
Save your assignment as a Microsoft Word document. (Mac users, please remember to append the “.docx” extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore, and the date. An example is shown below: