a business proposal for a client in the hope of setting up a 3-year customer service contract
Read the following scenario:
You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.
Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:
- A Microsoft® Word business template of your choice
- A description of the client’s needs including
- Hours of operation
- Number of calls that will need to be taken
- Reporting needs
- Proposed solution to client’s needs
- Pricing
- Time of support operation
- Advantages of using your service
- What support avenues you will provide (live chat, phone, web)
- Research through citations and references using the Word reference tool to insert them into the paper
- An inserted image supporting your recommendation
- A built-in style appropriate for a business document
- A bulleted or numbered list
- A proofing review using Spelling & Grammar check
Cite a minimum of three references.
Your Company
Project Scope
24 January 2019
Overview
1. Project Background and Description
| The necessity for 3 year customer service contracts
Introducing any new product in the market will always necessitate the existence of a team capable of providing critical information to the target market. Consequently, a steam of customer service agents is essential for any organization that seeks to build its brand as a firm that is attentive enough to the needs of its consumers. However, for a firm to build an effective team of such information personnel, it needs to provide them with the appropriate environment, and ample time to acclimate to the organizational standards and values. Therefore, three-year contracts will serve as an effective way of guaranteeing that the firm meets its responsibility to the customers by having a competent team of professionals provide the necessary resources to the consumers. |
2. Project Scope
| The project scope In this case includes the hiring and training process of the customer service personnel in addition to providing them with the necessary resources to meet the demands of the position at the call center Ultimately, the identification of needs for the new personnel will be critical to delivering an ideal performance contract for the three years. |
(1,178 words)