case study assignment
1) Minitrex Case Study:
Read the CRM at Minitrex Case Study on pages 243-245 in the textbook. Answer the Discussion Questions at the end of the Case Study. Your responses must be complete, detailed and in APA format. See the sample assignment for expected format and length. The grading rubric is included below.
2) Datatronics Case Study:
Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook. Answer the Discussion Questions at the end of the Case Study. Your responses must be complete, detailed and in APA format. See the sample assignment for expected format and length. The grading rubric is included below.
note: As this is safe assigned(turnit-in) assignment, plagiarism is considered. please write by own.
please find textbook & rules to follow links below. Thank you.
I need individual casestudy contains:
Abstract
introduction
discussion answers
summary
references( 3 for each)
-you can see everything in below attachments.
Solution Preview
Case Studies
Minitrex Case Study
Abstract
The case study refers to a firm where there is no integration of customer information between the different departments.
Introduction
The aim of a reader is to develop strategies in which such integration of customer information can be developed to reduce confusion and time wastage.
Question One
At Minitrex, the deals division does not have the right to have access to information about a customer. Such information may include their address, telephone number, age, name, and other details that the company stores (Loshin, 2014). As a result, an employee may call someone and not know that this is a customer
(795 words)