Interdepartmental Communications and Cross-Training

Question

Conduct research about the benefits and influence of effective interdepartmental communication and cross-training on the guest experience and labor optimization. Describe two benefits that cross-training has over interdepartmental communication. Support your ideas with specific examples.
Explain two ways that cross-training can improve and/or create a more positive guest experience. Support your ideas with real-world examples.
Explain how cross-training can help managers optimize labor. Provide two real-world examples.
Discuss how cross-training can result in increased employee motivation. Provide specific examples to support your ideas.

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