Discussion 10.2: TQM

Discussion 10.2: TQM

Explain one of the major TQM techniques, such as quality circles, benchmarking, Six Sigma principles, quality partnering, and continuous improvement.

Find one example of a company that implemented this TQM technique and describe how they did it. How does this technique contribute to their success?

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Benchmarking; A TQM Technique

            Total quality management (TQM) is a critical component that entails infusion of quality to products or services to ensure continuous improvement in a company (Ross, 2017). There are many techniques of ensuring TQM in an organization. In this paper, we will discuss benchmarking as a technique for TQM. Benchmarking involves a continuous process of measuring practices, services and products against competing companies thus aiding in the identification of areas of improvement.

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