Discussion

read Seth Reeves’ claim letter and Sea Tasty Tuna’s response to the letter that i have attached, answer the following:

For the claim letter:

1. What are your reactions to the claim letter?

2. How effectively does the writer of the claim letter present his case? How does his letter align with what you have read about effective arguable claims? How does the letter measure up to the standards of an effective technical document? Use concrete examples from the letter as well as what you’ve learned about claim letters in the text to support.

For the Adjustment Letter

3. Does the response propose an effective adjustment? Why or why not (again, align your response with what you have read in the chapter)?

Revise

4. How would you have rewritten the body paragraph of your claim letter? Include the revised body paragraph in your response.

Solution Preview

Reaction to the claim letter

My response to the claim letter will be one of shock and humor. The claim letter lacks a professional tone that would be used in a complaint letter. Despite the fact that Mr. Set Reeves is expressing a problem that he encountered involving a housefly in a can of tuna, I am of the belief that a professional tone should have been used to convey the message to the Sea-Tasty Tuna.

(580 words)