Performance Improvement Plan
Resource: Performance Improvement Plan Guest Reviews
Review Rubric
Evaluate the three examples of guest feedback in the Performance Improvement Plan Guest Reviews document.
Identify 3 to 5 common trends (positive or negative) as seen in the feedback. Be sure to include these trends in your plan, but choose only one to create the plan on. (Note: the grading guide references trends from the region. These comments were pulled from a specific region and not the entire country. Look for trends within the comments that are given.)
Select one area of opportunity and develop a 700- to 1,050-word performance improvement plan to address the issue.
Use the “who, what, when, where, why, and how” approach to develop your plan.
Use process improvement techniques that are relevant to the industry of concern and the item you are trying to enhance.
Besides the Performance Improvement Plan, Respond to one of the comments as if you are a manager at the hotel, addressing the concerns or positive feedback.
You may submit 2 documents (the Improvment Plan and the Customer Response) or combine these 2 into one document.
Format your paper according to APA guidelines.
Compare your submission to the Rubric before submitting.
20180525171540iscom386_r4_perfimprov_grading_guide_week4
20180525171541iscom386_r4_performance_improvement_plan_guest_reviews_week4
Solution Preview
Performance trends in hotel xyz
Hotel XYZ is an enjoyable place of stay for visitors on a business trip or when on their vacation. The hotel location allows visitors enjoy a breeze as they walk heading to their rooms. In the hotel, there are different rooms with some having double beds, although for some people they may find these beds quite small and might opt for the king rooms. Hotel XYZ considers cleanliness in its rooms and its baths are quite clean with a shower having a good pressure.
(814 words)