Read Case study and answer discussion questions.

Read the RR Communications Case Study on uploaded document. Answer Discussion Questions 1-3 at the end of the Case Study. work must be 2 FULL pages, single spaced, 12 font Times New Roman. The cover and reference page must be on separate pages with at least 5 references.

This is the textbook in case you want to refer the chapters. It’s the same old one though. Case study is from page 156 tp 159.

20190520185840rr_communications_case_study

2019052019060720171015084849it_strategy_issues_and_practice___james_d._mckeen__1_

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RR Communications Case

Question One

The strategy at to have a single customer service center is one of the ultimate objectives of the currently experienced changes in the company. In particular, Vince views it as one of the primary ways through which the firm could achieve the success it wishes to experience, through an improvement in the efficiency of the information technology aspect of the firm. Notably, one of the primary advantages of having a common customer service center is an improvement in efficiency of the services provided by the firm (Ahlert 2000). There will be no need for investment in different systems to serve the needs of the customer service teams dealing with different divisions of the company, which in turn leads to efficiency in resource allocation.

Secondly, an investment in a single customer service center would result in a reduction in costs of running the business.

(1,247 words)