Read Chapter 11: Public Policy Decision Making
Read Chapter 11: Public Policy Decision Making and Chapter 12: Designing and Facilitating Effective Large-Group Processes and write discussion for the below question in 600 wordsPrevention and resolution of customer service conflict is important to the overall impression an organization leaves with both customers and employees. Post about a common conflict scenario you have encountered or experienced in a business, government agency, church, or other group. Using ideas from your reading, what strategies of techniques would you advise the organization to adopt in order to improve their customer service overall? Cite your sources and respond to classmates in a similar fashion this week.
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CITE ALL THE RESOURCES
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Introduction
Decision making based public policies are generally governmental tasks that design, adopt, evaluate as well as implement the policies that are placed to safeguard the interest of the public. From a corporate point of view, public policies refer to the regulations and procedures undertaken by an organization in predetermining the treatment the public gets from the organization.
(707 words)