Unit 4: Discussion 2 – Developing a Persuasive Message
INTRODUCTIONS
The ability to understand how and when to use the direct and indirect approach effectively when conveying negative news is an important skill. This discussion will explore both approaches to communicating negative messages and analyze each approach for appropriateness and clarity.
DIRECTIONS
Respond to the topics listed below while keeping the requirements in mind.
REQUIREMENTS
See Assignments and Grading for general discussion requirements.
You are creating two negative messages. One message should use the direct approach. The other should use the indirect approach. Post both negative messages in the discussion forum to share with the group. The messages should be written in a Word document. Students can copy and paste the messages into the discussion forum.
Response posts for this discussion should provide additional insight regarding the use of the direct and indirect approach. Please note that student should be addressing the use of proper approach, the ability to convey a rejection in a professional manner and closing with a respectful tone.
DEADLINES
First post due 11:59 p.m., Sunday, CT.
Respond to two or more classmates by 11:59p.m., Wednesday, CT.
DISCUSSION TOPICS FOR THE WEEK:
Part 1: Select a business request topic from the list provided below. After reviewing the information provided in Chapter 11 regarding the direct and indirect approach and strategies for writing negative messages, write two reply messages that reject the business request selected. The first negative message should use the direct approach. The second negative message should use the indirect approach.
Request topics for refusal
Rejecting an employee suggestion
Turning down an invitation
Negative message regarding a business transaction
Refusing a request for an adjustment
Refusing request for a letter of recommendation
Rejecting a job application
refusing a favor request
HERE IS THE BOOK FOR THE ASSIGNMENT, THANK YOU:
BUSINESS COMMUNICATION TODAY, 14TH EDITION
Courtland L. Bovee; John V. Thill
9780134551692
Solution Preview
Negative Messages: Rejecting an Employee Suggestion
Direct Approach
Thank you for the suggestions made regarding the potential expansion of the company’s services to serve the Mexican market, but we regret to inform you that the firm has respectfully declined to pursue your suggestion.
(428 words)